We don’t discriminate, in fact every day we create designs for a whole bunch of different pets. All of our designs can be edited to accommodate for different pets.

If you followed our photo guidelines, then yes your photo is very likely good enough to use.

• Make sure the photo is taken in good lighting (outdoor daylight is best)
• Try to take the photo at eye level with your pet
• Try to get a close up so we can see your pet's unique features
• Make sure the photo is not blurry
• Make sure no features (e.g. ears!) are out of frame - we can't add them if they aren't in the original photo

We have a team dedicated to checking photos as orders are placed. If there's an issue with your photo, we'll let you know very quickly via email.

If we do need a new photo from you, this may lengthen your delivery time by a few days.

Please note that if you refuse to provide a new photo after we have informed you that the original photo may not result in the best quality artwork, then we cannot refund you. It's your responsibility to ensure that you are happy with the photo you provide.

Note: All examples on our website were produced using high quality photos.

Absolutely! We will email you a copy of your design for approval once its completed.

NOTE THAT you will have 72hrs to approve or edit your design after which, the design will be auto approved and sent for printing and shipping

Expect your artwork to be ready 2-3 days after you placed your order. We'll print and ship your order within 1-2 days of you approving your artwork.

US order delivery time: Expect your parcel to take 2-5 working days to arrive from the date it is shipped out.

International orders: Expect your parcel to take 5-10 days to arrive from the date it is shipped out.

All orders are shipping with tracking.

Depending on what you ordered, your order may arrive in separate parcels. Although in most cases, all items will be packaged together.

Yes we do. Plus, all orders are shipping with tracking no matter which country they are shipping to.

Yes, all orders are shipped with tracking. You'll receive the tracking number, as well as delivery updates, via email.

Due to the unique and custom-made nature of our products, specifically tailored for you and your pet, we're unable to offer returns or refunds.

If you encounter any issues with your order, please contact us and we'll work diligently to resolve them.

Remember, we offer design previews and unlimited revisions so you can make sure you're 100% happy with your poster before printing!

We offer Unlimited revisions to make sure you love your design before printing.

Once your portrait is ready, we'll send a sample to you via email. You have 72 hours to either send us your edit requests, or approve it for printing. If 72 hours go by and we don't hear from you, we'll consider it approved and will proceed with printing.

You should expect to receive a response within a couple of hours.

During busier periods (such as holiday shopping season), please allow 24-48 hours for a response.